It is the policy of the New Fairfield Department of Public Works that if any mailbox or post, is damaged as the result of snow removal operations, the responsibility for making repairs shall be borne by the property owner. The Department of Public Works will not be responsible for mailbox damage from snow being discharged by snow removal equipment. 

When a mailbox or post is damaged as a result of direct contact with our snow removal equipment, the following steps will be taken. 

1. The Highway Foreman will inspect the mailbox/post to determine the cause of the damage. 
2. The Highway Foreman will determine who is at fault (improper installation of mailbox, or plow operator error). 
3. Following investigation, the mailbox or post will be repaired or replaced if the plow operator is found to be at fault. 

Decorator mailboxes and posts that receive direct contact from snow removal equipment will be replaced with a standard mailbox and post. 
*The majority of mailbox and post damage is the result of improper installation or maintenance. A properly installed and maintained mailbox will withstand the snow removal operations that occur during the winter months. 
*It is uncommon that a mailbox comes in direct contact with snow removal equipment. The average number of mailboxes that come into direct contact with snow removal equipment during a snowstorm is less than one percent. Non contact mailbox knockdowns may average more then one hundred or more per snowstorm. 
*The Public Works Department will assist elderly or impaired property owners with repairing damage to their mailbox or post.